Refund policy

Returns
Our policy lasts 14 days from date of delivery. To be eligible for a return, your item must be unused and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase directly from Nicole Aquillano Ceramics.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at nicoleaquillano@gmail.com.

Shipping
To return your product, you should first email nicoleaquillano@gmail.com. Then mail your product to: 15 Channel Center Street, Studio 211, Boston, MA 02210. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.